Dont just listen to your customers, nurture relationships.
Where social media provides the platforms for your consumer to speak up, a community manager becomes your brand’s voice on social media. Monitoring and moderating these conversations with the online community and potential customers, effective community management creates personal connections that drive trust and loyalty.
Respond and engage with audience across all channels (moderation)
Develop and communicate as brand voice
Daily owned and competitive social monitoring
“Benita is well-respected by her peers and clients and an effective Communicator.”Shirley Bergin